ASF E-Learning Administrator
Location: Hybrid - Midlands
Job Types: Full-time, Permanent
Salary: £22,000-£25,000
Responsible to: ASF E-Learning Team Leader
Liaise with: External Agencies, Learners, Delivery Staff, Project Partner Organisations, Awarding bodies and Ofsted.
About Us:
SCCU Group is a rapidly expanding and vibrant company that provides free funded training courses for jobseekers, giving them the opportunity to enhance their knowledge, develop their skills, and gain qualifications in a wide variety of industries. Additionally, we focus on nurturing and harnessing the knowledge and competence of those already in work by delivering high-quality apprenticeships and providing a high-quality end-to-end job service.
Role Summary:
The role will have a strong focus on providing guidance and support to our distance learning participants to help them achieve their academic and personal goals. The E-Learning Administrator will manage a caseload of adult learners’ undertaking short courses across a range of sectors. The E-Learning Administrator will collaborate with various stakeholders, such as tutors, learning support advisors, partner organisations, Life & Progress and other support agencies.
Key Responsibilities:
● To manage, maintain and drive the achievement of a caseload of ASF learners undertaking learning in sectors which include Care, Digital, Management, Administration,
● Responsible for the achievement of performance KPI’s.
● Monitor learners' academic progress and provide timely intervention or support if needed.
● Ensure learners are completed on time in accordance with their planned learning end date.
● To provide advice and guidance to learners about the ASF offer and progression routes.
● To respond in a timely manner to any queries or concerns received from the learner.
● Collaborate with assessors to address learners' academic concerns and implement necessary interventions.
● Assist learners in navigating online learning platforms, educational technology, and other tools to enhance their learning experience.
● Provide information support services available to learners, including counselling or financial aid through Life & Progress
Skills & Knowledge:
● A good understanding of learner needs within FE provision.
● Knowledge of providing career guidance
● Knowledge and interest in personnel development
● A commitment to the Organisation’s Equal Opportunities policy, and an understanding of the implications of SCCU’s duty of care and support towards its learners
● The ability to promote continuous improvement in the quality of the work of the company and to raise standards of achievement for learners at all levels.
● Leadership skills and the ability to motivate learners.
● Excellent verbal and written communication skills and the ability to communicate and work effectively with staff and partners across all parts of the organisation at every level.
● A commitment to the Organisation’s Equal Opportunities policy, and an understanding of the implications of SCCU’s duty of care and support towards its learners
● Excellent planning, organisation, IT and administrative skills, the ability to see projects through to a successful conclusion, and a generally high level of efficiency.
● Aptitude for hard work, the ability to take initiative, a flexible approach and an ability to implement change.
Qualifications and Experience:
● Previous experience in academic advising or student support roles.
● Strong interpersonal and communication skills, with the ability to build rapport and establish trust with learners.
● Knowledge of educational systems, programs, and resources.
● Familiarity with online learning platforms, educational technology, and student information systems.
● Ability to work collaboratively with faculty, administrators, and other support staff.
● Organisational and problem-solving skills, with attention to detail.
● Ability to maintain confidentiality and handle sensitive information appropriate.
Equal Opportunities
We embrace your uniqueness and encourage applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Company benefits:
● 22 days holiday plus bank holidays
● Extra day holiday for each year's service up to 25 days.
● Dress down Fridays.
● Access to employee assistance programme (Life & Progress).
● Performance Awards in the form of vouchers and other prizes for outstanding performance.
● Annual Staff Conference for staff to gather and connect.
● Various opportunities for skill development and progression.