IT Software Support Technician Apprenticeship

Metamation Europe has a great opportunity for an enthusiastic and keen apprentice to join their friendly and supportive team.

IT Technicians diagnose, repair, and maintain software to ensure the smooth running of computer systems. IT Technician responsibilities include installing and configuring computer software and being the preliminary point of contact for IT support and will learn not just about the software side but also about manufacturing / process and machine technology as well.

Duties and responsibilities may involve:

• Assist personnel with installation, configuration, and ongoing usability of system hardware/software.

• Offer daily operations and systems support to personnel.

• Verify functionality of hardware/software components.

• Troubleshoot hardware/software issues in person, remotely, and by phone.

• New product testing

For Software Route, you will learn:

• Different types of storage including locally attached, SAN (storage area network), and networked, and the concepts of RAID (Redundant Array of Independent Discs) and knowledge of RAID levels.

• Requirements when working with electro-static sensitive equipment (including personal grounding devices) when working in a server room or data centre and when handling equipment.

• SQL

• The need to follow a logical approach and how to ensure connectivity within solutions.

• Full Suite of Manufacturing software for process and machine control.

Desired Personal Skills:

• Excellent communication skills, both verbal and written.

• Good working with numbers including analysing data.

• Organisational skills.

• IT literate.

Desired Personal Qualities:

• Excellent team worker.

• Able to maintain confidentiality.

• Keen to learn.

• Creative and ideas-driven.

• Inquisitive

• Confident.

• Excellent at building relationships.

Benefits Provided by Employer:

• Paid holiday, Pension Scheme once reaching qualified period, ability to grown and learn more and also be part of a much bigger global company.

Benefits Provided by Training Provider:

• Bespoke work-based tuition and additional learning support where necessary.

• Access to TOTUM student discount.

• Access to Life and Progress employee support programme which includes: Health and wellbeing support, Around-the-clock support, and Confidential counselling.

Training to be provided: Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge.

• IT Solutions Technician (Hardware or Software Route) Level 3 Standard, 18 months practical with an additional 3 months End Point Assessment period.

• Functional Skills in Maths, English, and ICT (if required).

Working Week and Hours: 37.5 hours per week (Monday-Friday).

Salary: £9750 - £12,000

Address: Suite 31a, The Business Centre, Edward Street, Redditch, Worcestershire, B97 6HA.

Website: https://metamation.com

Start date: Immediately.