Business Administration Apprentice

Salary: £20,000 per annum

Location: Deykin Avenue, Birmingham, B6 7BH

Working Week and Hours: Monday to Friday - 37.5 hours weekly

Purpose:  

To support the Contract Pack NAMs with administration support. This is a wide and varied role within administration which requires a versatile  and flexible approach to ensure the best service is provided to support the department. 

Key Responsibilities:

• General administration support to the  Contract Pack department to include  but not limited to: 

• Attend weekly NPD & Planning  meetings to update on current Contract Pack projects. Ensuring incomplete actions are escalated to NAM where necessary. 

• Attend NPD liquid meetings if required. Produce and circulate minutes from meetings including action points where required. 

• Be the first point of contact for internal NPD queries and follow up  actions in a timely manner in relation to live projects and existing skus.  

• Escalate any non-completion of  tasks to the relevant NAM and making sure they are aware of any  issues. 

• Maintain electronic filing system for  the department for all NPD projects. 

• Liaise with the transport team as and  when required to ensure all finished  product is offsite at the end of each 

• Liaise with Packaging Co-ordinators  across both sites to ensure material  availability for new product launches and existing SKUs. Support with any  

• sample requests – obtaining from site, packaging, despatching. 

• Liaise with customers in relation to  basic queries, follow ups etc. 

• Maintain various spreadsheets (NPD Projects, Material Breakdowns, Material MOQs.) 

Additional Functions: 

• Any other duties as requested by  your manager.

Key Performance Indicators:

• Respond to or escalate e mails within 48 hours. 

• Respond to calls and voicemails within 24 hours. 

• Share meeting notes within  24 hours where required. 

• Share meeting actions points on the same day where required.  

• Positive relationships with  Transport, NPD and Planning and sites.  

• All materials available on  site for launches.

Skills and Experience:

• Attention to detail. 

• Ability to prioritise workload depending on  level of importance. 

• Exceptional organisational capability. 

• Reliability at completing tasks, accurately and on time.

• Trustworthiness with  sensitive information. 

• A positive and enthusiastic disposition. 

• Ability to build rapport  and relationships quickly. 

• Ability to challenge  within reason where required. 

• Proactive approach to  problem solving.

Competencies:

• Entrepreneurial spirit 

• Ambitious in our achievements 

• Passionate with a can-do attitude 

• Responsible attitude and  acting with integrity. 

• Authentic and sincere

• Working as one team

• Commercially/business  savvy 

• Customer focused. 

• Enthusiastic and tenacious 

• Support and challenge  ways of working and each  other.

Experience:

• Proven experience in  a busy environment.  

• Represent use of initiative.  

• Able to demonstrate  working in a team and  under own initiative. 

Qualifications:

• GCSE grade C and  above 

• Relevant administration qualification – not essential 

• Relevant Microsoft  qualifications as required – not  essential. 

• Intermediate Excel  skills 

• Own car and driving licence are essential as  may need to travel across  sites.

Future Prospect: Contract Pack Executive

Benefits Provided by Employer:

• On – Site Parking

• 25 days holiday

• Networking Opportunities

• Perkbox

Training to be provided: Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider. Our tuition is all delivered in the workplace and bespoke to your particular role. Dependent on the learner's prior knowledge.

• Business Administration Level 3 Standard, 18 months practical with an additional 2 months End Point Assessment period.

• Functional Skills in Maths, English, and ICT (if required).